- Check compatibility before you buy — most digital products cannot be refunded.
- Your license is for your own server; sharing, reselling or redistributing it is not allowed.
- Support covers activation and technical problems with our products, not custom development.
- Be respectful with the team and other customers; violations can lead to account suspension.
Purchases & payments
What to check before you buy, and what happens after
Before making any purchase, please make sure you understand and accept the following requirements.
Technical compatibility
Verify the requirements and specifications so the product works with your server and framework.
Terms compliance
Every customer must read and accept these terms before completing a purchase.
Ask before you buy
Contact our support team for any detail you need to be sure the product fits your needs.
Non-refundable products
Most digital products cannot be returned or exchanged once they have been delivered.
The purchase makes you solely responsible for the product, and only the order owner may request changes to it. If someone other than the requester pays for an order, ownership of the service moves to the person who paid.
After your purchase
- Exchanges & repairs if a product has a technical defect, you can request a replacement or a fix under our policies.
- Invoice review check your invoice after purchase and contact support to correct any error.
- Product misuse we are not responsible for misuse of a product, including deleting or modifying its files.
- Data backup back up your server data before installing or updating any product.
Licenses & acceptable use
How you may — and may not — use what you buy
Every product is licensed to you for use on your own server. The license is personal and stays with the account that bought it.
Not allowed
- Copying, sharing or redistributing products or their content without written permission.
- Selling, transferring or sharing a license, account or credentials with a third party.
- Using products for commercial purposes outside the scope they were sold for.
- Attempting to bypass license checks, encryption or any other protection.
- Activities that could damage the store, its customers or its reputation.
All products, code, designs and content are protected by intellectual property rights. Unauthorized copying or distribution is prohibited and may lead to license revocation and legal action.
Support tickets
How to get help quickly
Our ticket system is how we provide fast, organized support. Following these guidelines helps us solve your problem sooner.
One ticket per issue
Open a single ticket for each request and wait for a reply before opening another.
Clear description
Describe the problem precisely, with screenshots or error logs where you can.
Respectful tone
Keep communication polite and professional with our staff.
Response time
Complex issues need investigation — please be patient while we work on them.
Ticket guidelines
- Get to the point and include all relevant details in your first message.
- Add new information to your existing ticket instead of opening a new one.
- Let the team know once your request is solved so the ticket can be closed.
- Support covers product activation and technical issues with our products, not custom development.
Our support team is available around the clock. Response times vary with ticket complexity and volume, and critical issues are handled first.
Partnerships
Requirements for working with us
We welcome partnerships with reputable teams whose work complements ours.
Good reputation
A clean record with no legal issues or unresolved complaints.
Compatible services
Services that complement ours, so the partnership benefits both communities.
Clear terms
Duration, rights and responsibilities agreed in writing.
Real community
At least 2,500 active, genuine members.
Partnership requirements
- A partnership is only valid once it has been officially approved by management.
- Partners must have their own identity and original work.
- Both sides must provide real value to each other, beyond promotion alone.
- No conflicts of interest that could harm our image or our customers.
- Quality standards must be kept for the whole partnership, with regular reviews.
Accounts & conduct
Your responsibilities, and ours
Using our store and customer portal comes with a few responsibilities on both sides.
Your responsibilities
- Respectful interaction treat staff and other customers with respect at all times.
- Proper usage use products correctly and within the law.
- Honest feedback reviews must be genuine, constructive and respectful.
- Account security keep your login details private — you are responsible for activity on your account.
Our commitments
- Products that match their descriptions, with quality checks before release.
- Updates and improvements to products, with notice when a change affects you.
- Professional support for activation and technical issues.
- Transparent pricing with no hidden fees.
Accounts may be suspended or terminated for violating these terms, abusive behavior or illegal activity, and we may refuse service to anyone who does.
Changes to these terms
How updates are handled
We may update these terms as our products and services evolve. The date at the top of this page shows the latest revision, and continuing to use our services after an update means you accept the revised terms. How we handle your data is covered separately in our Privacy Policy.
Questions about this policy?
Open a ticket from your customer portal or message us on Discord — a real person from the team will answer.